We are sorry things did not go right for you and if you feel our service could be better, we would really like to know. We can work with you to address your concerns and put things right.

Ways to get in touch

How we handle your complaint

We aim to resolve your complaint within three working days, however if we are unable to, we will send you an acknowledgement of the complaint with further details of timeframes.

Once all the details of the complaint have been investigated (we may call you for more information) we will issue a final response to your complaint. Download our Customer complaint leaflet

If you are still not happy

If you remain unhappy, you can refer your complaint to the Financial Ombudsman Service for an independent review, free of charge.

For more information, please visit the Financial Ombudsman website and read the guide 'Your Complaint and the Ombudsman'.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower
London

E14 9SR

Phone: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk.